Consulting approach

Why choose
ADVANTIS

Client satisfaction

Market survey

Client satisfaction survey

ADVANTIS Insurance Consulting Ltd regularly carries out a broad, anonymous client survey of the level of satisfaction with its consulting and support.

Grading criteria:
1 – 3 = unsatisfactory
4 – 7 = satisfactory - good
8 – 10 = very good - excellent
2015 survey:
Response ratio: 72,6%

2005: Number of employees: 17
2010: Number of employees: 24
2015: Number of employees: 34


Area of evaluation 2005 survey 2010 survey 2015 survey¹
The client is the priority 8.7 8.9 9.2
Consulting quality/expertise 8.7 9.1 8.9
Service speed 8.8 9.0 8.9
Availability/deputisation 8.6 9.0 8.8
Proactive approach 8.6 8.7 8.4
Insurance concepts/premiums 8.5 8.8 8.7
Support in the event of a claim 8.6 9.1 8.8
Personal relationship/trust 9.2 9.3 9.2
Overall rating 8.7 9.0 8.9

¹ The survey was also expanded to include small clients.

Die Kreditversicherung

Lesen Sie zu diesem Thema den Fachartikel «Die Kreditversicherung»

>> to article